Abstract
The aim of this study was to analyze the quality of health services in Bucaramanga and the metropolitan area during the period 2011-2015, through 17 indicators of the Ministry of Health of Colombia, where the quality dimension presents three defined qualities: 1) effectiveness, 2) safety and 3) experience of care. Problems were found in the quality of use of resources destined for health in Bucaramanga and the metropolitan area, which are related to such
indicators. Bucaramanga and Floridablanca, on average, are the municipalities with greater difficulties related to opportunity rates in the assignation of medical appointments in the different specialties, as well as the mortality rates of the evaluated indicators. This was mainly due to geographical conditions and location of the largest number of clinics and hospitals.
indicators. Bucaramanga and Floridablanca, on average, are the municipalities with greater difficulties related to opportunity rates in the assignation of medical appointments in the different specialties, as well as the mortality rates of the evaluated indicators. This was mainly due to geographical conditions and location of the largest number of clinics and hospitals.
| Translated title of the contribution | Assistance quality in the health system in Bucaramanga and its metropolitan area |
|---|---|
| Original language | Spanish |
| Journal | I+D Revista de Investigaciones |
| Volume | 14 |
| Issue number | 2 |
| DOIs | |
| State | Published - 28 Jun 2019 |
Keywords
- Quality
- health system
- management
- security
- user satisfaction
Research Areas UNAB
- Estrategia y Competitividad
